Brand: Mirovia | Legal Entity: Pioneer Techmedia Last Updated: March 2, 2026
At Mirovia (https://mirovia.in/), we strive to ensure a flawless experience with every purchase. However, we understand that situations may arise where an order needs to be canceled or an item is received in a damaged condition. Please read our Cancellation and Refund Policy carefully before making a purchase.
1. Order Cancellations
We process orders quickly to ensure timely delivery.
Cancellation Window: You may cancel your order within 24 hours of placing it, provided the order has not yet been shipped or dispatched from our facility.
How to Cancel: To request a cancellation, please contact our customer support team immediately at info@mirovia.in with your order number.
Post-Dispatch: Once an order has been handed over to our shipping partners, it cannot be canceled.
2. Return & Replacement Eligibility
Due to the delicate and consumable nature of many of our products (especially fragrances), our return guidelines are strict to maintain quality and hygiene standards.
Non-Returnable Items: Opened or used products, especially fragrances, are strictly non-returnable and non-refundable.
Eligible Returns: Products are only eligible for a return or replacement if:
You have received the incorrect item(s).
The item(s) arrived damaged or defective.
3. The Return Process & Required Proof
If you receive a damaged or incorrect item, you must adhere to the following process to claim a return or replacement:
Strict 24-Hour Window: You must raise a return request within 24 hours of the delivery timestamp. Requests made after this period will not be accepted.
Mandatory Proof: To validate your claim, you must provide clear photographic evidence and an unboxing video showing the damaged or incorrect item in its original packaging.
Submitting a Claim: Send your order number, photographs, and the unboxing video to our support team at info@mirovia.in. Our team will review your claim and get back to you with the next steps.
4. Refund Processing
Once your return is received and inspected (or your cancellation is confirmed), we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds are typically processed back to the original payment method used during checkout. In certain cases, at the sole discretion of management, refunds may be issued as store credit.
Refund Timeline: Please allow 5 to 7 business days for the refunded amount to reflect in your bank account or credit card statement after the refund has been approved by our team.
5. Contact Information
If you have any questions regarding your order, cancellation, or this policy, please reach out to us:
